i. Collection of Information: You can browse the Website / APP without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Wherever possible, we indicate which fields are required and which fields are optional. You may have the option not to provide information by choosing not to use a particular service or feature on the Website / APP. We may automatically track certain information about you based upon your behavior on our Website / APP. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website / APP or not), which URL you next go to (whether this URL is on our Website / APP or not), your computer browser information, and your IP address.
You can delete your account at any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.
We will collect anonymous traffic information from you when you visit our Website / APP. We will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey, or contest or any combination thereof
We endeavor to provide the best quality products every single time you order with us.We have a "no questions asked return policy" which entitles all our customer to return the product at the time of delivery if they are not satisfied with the quality e.g. broken, leaking, faulty or any defect of the product. To avoid this we suggest all our customers to check the products before taking the delivery. Good once sold will not be taken back unless the product on arrival is damaged, broken, or faulty. Our team checks the quality of all ordered products before they reach you. Products purchased on MyCitiMart can be returned as per below only if unopened and are in resalable condition.
Good once sold will not be taken back unless the product on arrival is damaged, broken, or faulty. Our team checks the quality of all ordered products before they reach you. Products purchased on MyCitiMart can be returned as per below only if unopened and are in resalable condition.
|Category||Damaged / Near Expiry|
|Bread / Fruits & Vegetable / Eggs||NO Exchange|
|Dairy Products||Call Within 24hrs of delivery|
|Non-Food||Call Within 30hrs of delivery|
|Packaged Food||Call Within 30hrs of delivery|
You can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful. We again request you check all the items at the time of delivery.
We will take the returned product and issue a credit note for the value of the return products which will be credited to your store reward points in your MyCitiMart account. This can be used to pay your subsequent shopping bills.
We do not make any cash refunds or any other mode of refund for good purchase on MyCitiMart.
However, if a product is returned due to a change of mind and your order value goes below our minimum order requirement of INR 500, you will be assessed an additional delivery / packing fee of INR 50.
No Split Payments are accepted, only the additional delivery charges in such cases will be collected in cash from customer.
All products listed on our APP can be exchanged or returned subject to the following conditions:
Product Condition: A product cannot be exchanged or returned unless it is a defective, broken, faulty and leaking.
Products should be returned in the original condition you had received them. Please understand that we cannot accept returns under the following instances:
(i) damages due to mishandling of product; (ii) products with tampered or missing labels; (iii) any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered.
Please call us at +91- 911-835- 0000 immediately if you would like to cancel the order. If your order is for next day delivery, please call us by 17:00 pm for cancellation.
On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. We will not be able to cancel orders which are already shipped.
The amount for the canceled order will be credited to your store reward points in your MyCitiMart account. This can be used to pay your subsequent shopping bills. We do not make any cash refunds or any other mode of refund for good ordered on MyCitiMart.
All returns, exchange and cancellation are subject to warranties of product as prescribed its manufacturer or producer and billing terms and conditions.
We use personal information to provide the services you request. To the extent we use your personal information for marketing and advertisement to you.
You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Website's / APP content and product offerings, and customize the Website's / APP content, layout, and services. You agree that we may use your personal information to contact you. We use your personal information to:
In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our Website / APP. We may identify and use your IP address to help diagnose problems with our server, and to administer our Website / APP. Your IP address is also used to identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, birth date or income level). We use this data to tailor your experience at our Website / APP, providing you with content that we think you might be interested in and to display content according to your preferences.Information We Share
Upon request, we will remove/block your personally identifiable information from our database, thereby canceling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account. If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.Security of Information Collected
Our Website / APP has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. Our servers are accessible only to authorized personnel and that your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you. Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet or telecom or other networks cannot be made absolutely secure. By using this Website / App you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable security practices and procedures and current internet security methods and technologies.Miscellaneous
i. Links to Other Sites: Our Website / APP may links you to other websites / APPs that may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of those linked websites / APPs.
ii. Advertisements: We use third-party advertising companies to serve ads when you visit our Website / APP. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this Website / APP and other websites / APPs in order to provide advertisements about goods and services of interest to you.